Customer Success Lead
Fieldnote · Austin, TX
Full-time · $95,000 to $120,000 · Posted 4 days ago
In the live product, apply opens the company site. Here, mark it applied so the tracker remembers.
About the role
This role owns onboarding for new writing teams. You will meet customers, notice where they stall, and turn that into a short brief for product. The team is small, so you will also edit help docs when a step is confusing.
What you will do
- Run onboarding calls and leave a written recap the same day
- Watch for the same stuck point across several teams
- Keep help docs in step with the product
- Hand a clean brief to product once a month
What they ask for
- Experience in customer success, support, or implementation
- Clear writing
- Patience with smart people who are new to a tool
- Presence in the Austin office four days a week